WARRANTY

Limited Lifetime Warranty Policy

At Ollin, we stand behind the quality and durability of our products. That’s why we offer a limited lifetime warranty on all our products excluding apparel.

What Our Lifetime Warranty Covers:

• Manufacturing Defects: Any issues arising from material or workmanship defects.
• Repair or Replacement: We will repair or replace any product that fails due to defects in materials or workmanship.

What Our Lifetime Warranty Does Not Cover:

• Normal Wear and Tear: This includes damage from regular use or aging of the product.
• Accidental Damage or Loss: Any damage resulting from misuse, accidents, or improper handling as well as loss or theft
• Unauthorized Modifications: Any alterations or repairs made outside of our authorized procedures.

How to Make a Warranty Claim:

1. Contact Us: Reach out to our customer support team at support@ollin.co
2. Provide Proof of Purchase: Submit a copy of your receipt or order confirmation.
3. Provide a Photo and Explanation of the Damage: Send us clear photos of the damaged product and a clear explanation of the cause and condition to help us assess the issue. 

Processing Time:

Once we receive your claim, our team will review it and process your request within 10 business days. We’ll keep you informed every step of the way by email.

Our Commitment:

We are dedicated to ensuring your satisfaction with our products. If you have any questions or need assistance with our warranty policy, don’t hesitate to get in touch with our support team at support@ollin.co.